Terms of Service

1These terms

These terms are an agreement between you and Gravity Software Solution SRL, the company that runs NetraFlow (“NetraFlow”, “we”). NetraFlow is for business use: by accepting, you confirm you are using it for your trade, business, or profession and, if you accept for a company, that you are authorised to bind it.

You accept these terms when you create an account, buy a plan, or use the service. In doing so you expressly accept the clauses on unused credits and automatic renewal (section 8), suspension and termination (section 10), limits on our liability (section 11), and governing law and courts (section 12).

2What the service does

You submit videos by link or upload. We analyse them — for example transcribing speech, summarising, detecting brands and objects, and answering your questions — and return the results through the dashboard, the API, or the MCP server.

3Your account

Keep your credentials secure. API keys carry the permissions of the workspace that issued them, so treat them as secrets — anything done with your key is treated as done by you. If a key leaks, revoke it in the dashboard and tell us. You are responsible for everyone you invite to your workspace.

4What you may submit

You are responsible for what you submit, and you must have the rights or permissions needed for us to access and analyse it: because you own it, you are licensed to, or the law allows it. You must not submit:

• Unlawful material, or anything that depicts the sexual abuse or exploitation of children.
• Content submitted in order to identify, profile, or track specific private individuals. NetraFlow detects brands and objects; it is not a surveillance tool and must not be used as one.

You also agree not to resell raw access to the service as a competing product, or to reverse-engineer, overload, or circumvent the limits of the service.

To report illegal content or misuse, email [email protected]. That address is also our point of contact for users and authorities under the EU Digital Services Act, in English or Romanian.

5Your content and ours

Your content stays yours, and the results we return are yours to use. You allow us to host, copy, process, and transmit your content only as needed to provide, maintain, and secure the service, including through the providers described in our Privacy Policy. We do not use your content to train AI models. We may use aggregated usage statistics that identify neither you nor anyone in your content to run and improve the service.

The service itself, including our software and documentation, remains ours.

6Personal data in your content

Videos often show or record people. For that personal data you decide what is analysed, so you are the controller and we are your processor under the GDPR. This section is our data processing agreement with you under Article 28 GDPR.

• Scope — We process the personal data your content contains — such as the images and voices of people who appear, speak, or are mentioned in it, and what they say — only to provide the service to you, for as long as you use it and then as our Privacy Policy sets out.
• Your instructions — We act only on your instructions, which are these terms and how you use the service, unless the law requires otherwise; then we tell you first unless the law forbids it. We tell you if we believe an instruction breaks data protection law.
• Confidentiality and security — Everyone we authorise to handle the data is bound to confidentiality, and we protect it with appropriate technical and organisational measures.
• Sub-processors — You authorise the categories of providers in our Privacy Policy. Each is bound by data protection obligations equivalent to these, and we remain responsible for them. We send the current list on request; if you ask to be notified, we tell you before adding or replacing one, and if you object you may stop using the service.
• Assistance — We help you answer requests from people exercising their rights and meet your obligations on security, breach notification, and impact assessments, as far as our role allows.
• Breaches — We tell you without undue delay after becoming aware of a personal data breach affecting your content.
• Transfers — Transfers outside the EU are protected as our Privacy Policy describes.
• End of service — When you close your account we delete your content within 30 days, unless the law requires us to keep it.
• Audits — We give you the information needed to show we meet these obligations, and allow audits on reasonable notice, starting with written questions.

You are responsible for having a legal basis to have your content analysed and for informing the people in it where the law requires.

7Accuracy

NetraFlow’s output is produced by machine learning models and is probabilistic. Detections carry confidence scores precisely because they are estimates: the service will sometimes miss a brand that is present, report one that is not, place a bounding box imprecisely, or mis-transcribe speech.

We provide the service “as is” and do not warrant that its output is accurate, complete, or fit for any particular purpose. Do not rely on it as the sole basis for a legal, contractual, financial, or compliance decision — for example verifying sponsorship delivery, substantiating an advertising claim, or alleging a breach — without human review of the underlying video.

8Plans, credits, and billing

• Credits — Analysis is metered in credits. What a job costs depends on the work it does: a flat charge per video plus a usage charge for the analysis it ran. It is charged when the job completes; a failed job costs nothing, and a job you cancel while it runs is charged for the work already done. Questions you ask about a video in the console are charged by usage. A charge can take your balance below zero by up to 50 credits; that amount comes out of your next credits.
• Plan credits — Paid plans include a credit allowance that resets at the start of each billing period. Unused plan credits do not roll over. Credits you purchase separately are not tied to the billing period.
• Renewal — Paid plans renew automatically at the end of each billing period until you cancel.
• Changing plans — You can change plan at any time. A downgrade takes effect at the end of the period you have paid for; until then you keep your current plan and its credits. Unused plan credits do not roll over into the new plan.
• Cancelling — Cancel at any time; you keep access until the end of the period you have paid for. We do not refund unused time or unused credits except where the law requires it.
• Taxes — VAT and similar taxes are applied at checkout where the law requires.
• Price changes — We will give you at least 30 days’ notice before a price change.

9Availability

NetraFlow is in early access. We do not offer a service level agreement, and the service may be unavailable for maintenance, upstream provider failures, or reasons outside our control. We may change or remove features, and where a change would break your integration we will give you reasonable notice.

10Suspension and termination

You may close your account at any time. We may suspend or close an account that breaches section 4, that fails to pay, or that puts the service or other customers at risk. Where circumstances allow, we will warn you first. On closure you can export your results before we delete them.

11Liability

Nothing in these terms limits liability for harm caused intentionally or through gross negligence, for death or personal injury, or any other liability that cannot be limited by law.

Subject to that, we are not liable for lost profits, lost revenue, lost data, or indirect or consequential loss, and our total liability in any twelve-month period is limited to the amount you paid us in that period.

If someone brings a claim against us because of content you submitted or how you used the results, you will cover our resulting losses and reasonable legal costs.

12Governing law

These terms are governed by the laws of Romania, and the Romanian courts have exclusive jurisdiction over any dispute.

13Changes

We may update these terms. We will move the date at the top, and for material changes we will email your workspace at least 30 days before they take effect. Continuing to use the service after that means you accept the new terms.